Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the SafePass platform, including our mobile applications, web portals, and API services (collectively, "SafePass" or the "Service"), operated by SafePass ("we", "us", or "our") — a South African technology company.

By accessing or using SafePass in any way — including as a parent, school administrator, transport driver, gate officer, or any other user role — you confirm that you have read, understood, and agree to these Terms.

If you are accepting these Terms on behalf of a school, organisation, or other legal entity, you represent that you have the authority to bind that entity.

2. Description of Service

SafePass is a child pickup safety and access management platform designed for South African schools and residential communities. The Service enables:

• Digital verification of authorised persons collecting learners
• Real-time parent notifications for pickup and drop-off events
• School administration of dismissal windows, rosters, and access codes
• Transport driver run management and live tracking
• Gate tablet interfaces for access verification
• Visitor management and access pass issuance
• Audit trail maintenance and compliance reporting

We reserve the right to modify, suspend, or discontinue features of the Service at any time, with reasonable notice where practicable.

3. Accounts and Registration

3.1 Account Creation

To use SafePass, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account at hello@mysafepass.co.za.

3.3 School Accounts

Schools must be approved by SafePass before accessing the platform. Each school is a separate tenant; school administrators manage access for their organisation. SafePass is not responsible for the school's decisions regarding user access or pickup authorisation.

3.4 Parent Accounts

Parents register using a mobile phone number verified by OTP. Each parent-child link must be approved by the school administrator. SafePass facilitates the verification process but does not independently verify relationships.

4. Acceptable Use

You agree not to:

• Provide false information about yourself or your relationship to a child
• Attempt to bypass or circumvent any access control or security feature
• Use the platform to harass, threaten, or harm any person
• Share your account credentials with any third party
• Access the platform through automated means without our prior written consent
• Attempt to reverse-engineer, decompile, or extract source code from SafePass
• Use the Service in any way that violates applicable South African law
• Interfere with or disrupt the integrity or performance of the Service

We reserve the right to suspend or terminate access for violations of this section without prior notice.

5. Data and Privacy

Your use of SafePass is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using SafePass, you consent to the processing of your personal information as described in the Privacy Policy.

SafePass is designed to comply with the Protection of Personal Information Act, 2013 (POPIA). Pickup events are retained for 24 months in an append-only audit trail. We do not sell personal information to third parties.

6. Intellectual Property

All rights, title, and interest in and to SafePass — including software, designs, logos, documentation, and content — are and remain the exclusive property of SafePass and its licensors. These Terms do not grant you any intellectual property rights in the Service.

You retain ownership of any data you upload to SafePass (such as student rosters and photos). You grant SafePass a limited licence to process that data for the purpose of delivering the Service to you.

7. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by South African law, SafePass disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

SafePass is a technology platform that assists schools and parents in managing pickup processes. We do not guarantee the physical safety of any child and we are not a substitute for appropriate school security policies and staff oversight. Decisions about releasing a child to any person remain with the school and its authorised staff.

We do not guarantee uninterrupted, error-free, or completely secure service. Push notifications, real-time tracking, and geofence detection depend on third-party infrastructure and device capabilities that are outside our control.

8. Limitation of Liability

To the maximum extent permitted by applicable law, SafePass and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service — including but not limited to loss of data, loss of profits, or personal injury.

In no event shall SafePass's total liability to you for all claims arising out of these Terms or your use of the Service exceed the amounts paid by you (or your school) to SafePass in the twelve (12) months preceding the claim, or R1 000 (one thousand rand) if no amounts have been paid.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under South African law.

9. Termination

Either party may terminate these Terms at any time. Schools may request account closure by contacting hello@mysafepass.co.za. SafePass may suspend or terminate your access if you breach these Terms or for operational reasons, with reasonable notice where practicable.

Upon termination, your right to use the Service ceases immediately. We will handle your data in accordance with our Privacy Policy and applicable law, including POPIA's retention requirements.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

11. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify users through the SafePass app and/or by email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

The current version of these Terms is always available at mysafepass.co.za/terms.

12. Contact

If you have questions about these Terms, please contact us:

• Email: hello@mysafepass.co.za
• Website: mysafepass.co.za